Why is progress missing or different?

1. Make sure you are signed in to the right account.
2. Check the report's date range.
3. Connect the device used for reading to the internet.
4. Give recent work time to save, then reopen the report.

Daily counts can differ around midnight or across time zones. A book visit and a completed reading check may also count in different places.

If work is still missing, tell support what was finished, when, and on which device. Do not reset progress or clear browser data as the first fix.