Contact support

Open the grown-up area and choose Contact support. Add your name, email, subject, and message. Tell us what happened and what you expected.

You can also email hello@sonoverse.app. For account issues, use the email linked to the account.

Include the page or activity, device, browser, and any error text. A saved support request has a request number. Keep it for follow-up. If the receipt email is delayed, you do not need to send the request again.

Never send passwords, PINs, full card numbers, or private child details. We do not promise an instant reply.