A page or activity will not load

1. Check that your device is online.
2. Give the page a moment to finish loading.
3. Note any error shown.
4. Reopen the page if no work is being saved.
5. Check that your browser is up to date.

If it still fails, tell support the page or activity, device, browser, and error message.

If a draft or answer may not have saved, keep that tab open. Contact support before clearing browser data or starting setup again.