Reply to a support email

Reply to the support message from the same email address used for the request. Keep the subject and request number so the team can connect your reply.

Add the new details that help explain the problem. Avoid pasting private child information or login details into the thread.

Email attachments are not added to the in-app support conversation today. Put the main details in the message itself. If a file is needed, the team can explain the next step.

Check your spam folder if you are waiting for a response.