My work did not save

1. Check that the device is online.
2. Make sure you are signed in to the right account.
3. Wait for any saving or loading message to finish.
4. Check the relevant report, answer, or My Library view.

Some unfinished work may still be in the original browser. Do not clear its data or reset progress as the first fix.

Contact support with what you last finished, when it happened, and the device used. For a custom book, check My Library before starting another request.