Ask about a charge or refund

You can get a full refund if you ask within seven days of a subscription charge. This covers your first purchase and renewals, on monthly or yearly plans.

Email hello@sonoverse.app from the account email. Include the charge date, amount, and invoice reference if you have it. The date you send the request counts for the seven-day limit.

Please say if you think a charge was repeated or did not belong to you. Do not send a full card number, security code, password, or PIN.

We may check the payment and account first. Refunds go back to the original payment method. Your bank or card provider may take time to show the money.

A full refund for the current billing period ends that paid membership and stops its renewal. We will confirm both. It does not delete your account or reading data.

After seven days, you can still ask us about a billing error or service problem. Any rights you have under the law still apply. Read the full refund policy.

To stop future renewals, also cancel through Membership.