Close your account

Email hello@sonoverse.app from the grown-up's account email. Say that you want to close the account. Tell us if you also want a reader's saved data removed.

We may need to check that you are allowed to make the request. Do not send a password, PIN, or ID document in your first message.

You can also open My Account → Delete account, unlock the grown-up area and type DELETE to confirm. This signs you out and saves a permanent deletion request. Recording collection stops immediately. Cleanup retries automatically every ten minutes and removes the account after subscription cancellation and owned-file deletion are verified. Exported copies receive separate deletion notices and require operator verification.

The account-deletion control cancels active subscriptions during cleanup and does not issue a refund. For email requests, ask support to confirm billing separately. Removing the account removes saved progress and books.